Flash sale policy

1. Flash pricing

Flash deals are sold by iszee at deep discounts with limited stock and 1 claim per offer per account.

2. When refunds are allowed

Refunds are only for a wrong or mismatched product (different item than listed). Change of mind, size preference, “found cheaper”, or unused-item returns are not covered.

3. Unboxing proof with delivery agent

If you believe the product is wrong, you must record a continuous unboxing video in front of the delivery agent before they leave: show the sealed package, open it on camera, and clearly show the product vs the listing. Without this video, refund / replacement requests may be rejected.

4. How to raise a claim

Submit the video and order ID via Flash orders → Support within 24 hours of delivery. After verification, iszee may arrange a refund or replacement.

5. Cancellation before packing

You may request cancellation only while the order is still Placed / Confirmed and not yet packed.

6. Brand warranty (if any)

Manufacturer warranty on branded Flash items is handled by the brand service network and is separate from iszee’s wrong-item refund process.

7. Peer marketplace

Private sell/rent/lease/swap/giveaway deals between users are outside this Flash policy.

Questions? Email legal@iszee.app or contact Support from Help.